Job Description

• Review and moderate all user-generated content and user profiles (either pre-, post-, or reactive moderation) within forums, comments, images, videos, and audio, liaising with the Legal and Community team where required.
• Manage the banned user process, and track and remove previously banned users
• Maintain the Moderation Guidelines and ensure they are up to date
• Service Community Admin accounts, processing emails and complaints, escalating when necessary
• Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
• Produce reports on relevant moderation statistics, issues, and outcomes
• Regularly feedback insights gained from community moderation into the Social Media team
• Monitor all industry and company information and news to anticipate potential issues
• Reviewing and moderating all user-generated content within comments, images, links, videos, audios, private messages, and user profiles, liaising with the rest of the team when required to maintain a good relationship with our audience
• Moderating communities in social networking sites, including Facebook, Twitter, and other social media platforms, and adapting methodology where appropriate to ensure that the brand tone of voice is consistent and to keep our customers satisfied
• Responding to and following up with queries from any communication channel to provide prospects with prompt and professional information on our products while deploying soft sales skills proactively and ensuring all quires are fulfilled on time
• Aligning with the rest of the team on campaigns and selling or marketing standards and methodologies to support our business goals
• Making reports on relevant moderation statistics, issues, and outcomes to have cumulative data to track the performance
• Keeping track of the community moderation insights to provide feedback to the Social Media Team regularly
• Monitoring all information and news related to the industry and the company to anticipate potential issues.

Job Requirements

Ability to work on switched shifts 24/7.

An eager desire to learn the business within an emerging, competitive, and rapidly growing industry.

Planning and Organization

Communication skills

Negotiation Skills