We are looking at Hiring candidates from Digital Marketing & AdTech Companies.

Client Servicing

• Serve as primary point of contact for clients, responding to inquiries and concerns
• Develop and maintain strong relationships with clients, ensuring satisfaction and loyalty
• Collaborate with clients to understand their goals, objectives, target audiences and accordingly suggest solutions
• Conduct regular business reviews with clients, analyzing performance data and providing actionable insights to drive growth.
• Identify opportunities to upsell or cross-sell services, contributing to revenue growth
• Create beautiful, engaging decks to communicate complex information to clients, using tools like PowerPoint, Google Slides, or Prezi.
• Gather and incorporate client feedback to continuously improve our services and overall client experience.
• Sharing relevant knowledge and improving overall teams ability to service client

Additional Responsibilities

Operations

• Coordinate with internal teams to ensure timely campaign launch and delivery
• Manage and prioritize multiple campaigns simultaneously, meeting tight deadlines
• Verify ad creative assets, targeting options, and campaign settings for accuracy
• Troubleshoot campaign issues, escalating to senior team members when necessary
• Maintain accurate records and reports on campaign performance and progress- Maintain billing records for P&L purpose
• Stay up-to-date with CTV industry trends, best practices, and platform updates (e.g., Google Ads, Facebook Ads)
• Participate in process improvement initiatives, suggesting efficiencies and innovations

Collaborate with internal teams to develop and refine operational processes and client servicing standards

Requirements

4-5+ years of experience in digital advertising operations, client servicing, or program management
Strong understanding of digital advertising platforms (e.g., Google Ads, Facebook Ads)
Excellent organizational, communication, and problem-solving skills
Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
Strong attention to detail and analytical skills
MBA in marketing or related field