Partner Support Executive
Job Description
The Partner Support Executive at ArabyAds plays a crucial role in the partner support team by handling the day today task related to the partners starting with the platform introduction, resolving tickets from the partners, support on their queries related to payments, cancellations etc. Assisting the Partner Support team in relation to the daily announcements to the partners related to campaigns, payments and other platform related announcements via email as well as through system notifications and announcement.
Description Responsibilities
- Resolving partners’ concerns and answering their questions to the best of their ability via Tickets, Emails and WhatsApp Chats provides the right information.
- Communicate with the technical, finance, product and quality teams in order to attend to partners’ inquiries
- Reviewing the change in partners' details on Boostiny to approve/reject the edits
- Assuring partners’ requests are carried out during the payment cycle, along with the finance team
- Following on the payments with the finance team to ensure the completion of the transactions and solve any conflicts in receiving/delaying it
- Creating the Newsletters and communicating it to our partners via Mailchimp, & Boostiny Announcements
- Reviewing new partner registration applications, evaluating, and communicating with the matching criteria partners to complete the process in order to approve them and reject the non matching partners.
- Introducing suggestions and solutions based on the partners’ feedback with
different teams in order to study how to improve the partners’ experience with Boostiny
Requirements
- Bachelor's Degree
- 0-1 year of proven experience in customer support
- Good in Arabic and English, written and spoken
- Excellent verbal and communication skills (Both English and Arabic) - Proficient with Excel and Word documents
- Good Presentation skills
- Excellent Communication Skills
- Great Problem-solving attitude
- Team Player
- Multi-tasking abilities
- Department
- Boostiny
- Locations
- Cairo
About ArabyAds
The largest advertising and marketing intelligence platform
that incorporates revolutionary technology to offer clients across the MENA region a number of solutions that cover their business needs with measurable results to enhance their spending.
Partner Support Executive
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